Privacy Policy

1. Introduction

Nevyo LLC (“Nevyo,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website (nevyo.com), our products (dLoop Engagement & Growth, dLoop Mobile App, CycleIQ OS), and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide, including:

• Account information: name, email address, phone number, company name, and role when you register for an account or submit a contact form.
• Business information: business name, address, category, hours of operation, and services when you register a business on dLoop Engagement & Growth.
• Payment information: billing address and payment method details, processed securely through our third-party payment processor. We do not store full credit card numbers on our servers.
• Communications: any messages, feedback, or inquiries you send to us.

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and interaction patterns.
• Location data: approximate location based on IP address, and precise location (with your permission) when using the dLoop Mobile App for business discovery and QR check-ins.
• Transaction data: verified transaction records processed through CycleIQ OS and dLoop, including material types, weights, timestamps, and loyalty credit activity.

2.3 Information from Third Parties

We may receive information from business partners, payment processors, and analytics providers that help us operate and improve our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our Services
• Process transactions and manage your account, including loyalty credits and rewards
• Generate verified analytics, ESG reports, and engagement metrics for platform participants
• Send administrative communications, including service updates, security alerts, and support messages
• Personalize your experience, including local business recommendations and relevant promotions
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations and regulatory requirements
• Conduct research and analysis to improve our products and develop new features

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. These include:

• Essential cookies: required for the operation of our website and cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics 4). These cookies collect anonymized data about page views, session duration, and navigation patterns.
• Functional cookies: remember your preferences and settings to enhance your experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of our Services.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Within the Nevyo ecosystem: aggregated or de-identified transaction and ESG data may be shared with municipalities, enterprise brand partners, and recycling operators as part of our verified commerce platform.
• Service providers: we share information with trusted third parties who assist us in operating our platform, including hosting, payment processing, analytics, and customer support providers. These providers are contractually bound to protect your data.
• Legal compliance: we may disclose information when required by law, subpoena, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and maintain accurate business and financial records.

Verified transaction data processed through CycleIQ OS is retained in accordance with California recycling regulatory requirements and may be maintained for a minimum of seven (7) years for audit and compliance purposes.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

8.1 General Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request portability of your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent

8.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to know: you may request details about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share it.
• Right to delete: you may request deletion of your personal information, subject to certain legal exceptions.
• Right to correct: you may request correction of inaccurate personal information.
• Right to opt out of sale/sharing: we do not sell or share your personal information for cross-context behavioral advertising purposes.
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at privacy@nevyo.com. We will verify your identity before processing your request and respond within 45 days as required by law.

9. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@nevyo.com.

10. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. International Data Transfers

Nevyo is headquartered in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new “Last updated” date. For significant changes, we may also notify you via email or through our Services. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: